FAQ

Basic

Q: What is Flexible User License?

A: Flexible User License is an app that optimizes costs through automated license management.

Q: What are the benefits of using Flexible User License?

A: With Flexible User License, users can allocate app licenses to the necessary users at the time of use without pre-assigning licenses. This provides flexibility for organizations with changing numbers of users and enables temporary license allocation for new employees or temporary projects, etc.

Atlassian pricing is based on user tiers, so there may be a gap with actual users. Based on your current license tiers and the number of actual users, we suggest an Atlassian tier optimized for your organization and the cost you can save. With Flexible User license, Atlassian admins can use Jira and Confluence license flexibly.

Q: Which apps can I use with a Flexible User License?

A: Flexible User License is available for use with Jira and Confluence.

Q: How can I purchase a Flexible User License?

A: You can buy Flexible User License by Atlassian Marketplace.

Q : What user tier should I buy for Flexible User License?

A : You can purchase Flexible User License in your current tier. We usually recommend covering 20 to 30% of the Atlassian licensed user tier. It should be considered based on the number of actual users.

If the number of users of Confluence is 500, you should purchase the same user tier of Flexible user license. (500 users) Then it covers from 600 users to 650 users. You can check which user tier is suitable for your plan based on Atlassian actual users here

Function

Q : Is it possible to manage a number of users based on their activity?

A : Atlassian Admin can set up the auto remove based on the user’s activity. Users who have no activity records by the set period (ex. 30 days) will automatically be removed from Licensed Group.

Q : In case unavailability, how can we reactivate users? 

A : Depending on the app settings, you can automatically license to users who do not have the permission(deactivated user) if they attempt to log in. You can also manually grant permissions from the App Management page.

Q: Does it affect the user when it removes the user’s license automatically?

Flexible User License removes the user’s license automatically when the number of users exceeds the limit based on the plan. According to Atlassian policy, disabled users from the license group can’t be mentioned.

Q: Is there any options to inactive user for hour or minute?

A: Atlassian Admin can set the inactive user on a daily, weekly(7 days), and monthly basis (30 days), and it doesn't support for minutes and hours. But you can set the time when you select a date.

Q: If my company is using SSO, are there any restrictions on using Flexible User License?

A: If you are using SSO solutions, it is required to test before the purchase.