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Audit Log

Audit Log



The Audit Log feature in Flexible User License helps you monitor and track user and group exclusion activity within your Jira Cloud site. It provides visibility into who made changes, what actions were taken, when they occurred, and whether they were successful. With flexible filters and CSV export support, this feature allows administrators to investigate changes, troubleshoot unexpected behavior, and maintain compliance.

 

Audit logs are retained for only 180 days after the date of occurrence. You can export the logs to a CSV file for separate storage.



Overview of Audit Log

 

1. Login to your Jira Cloud site.

2. Go to Apps > Flexible User License in the left sidebar.

3. When the Flexible User License app is launched, select Manage Licenses > Exclude Users and Groups from the top navigation.

4. On the Audit Log screen, you can export logs or apply multiple filters to refine your search.

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When multiple filters are applied, only logs that match all conditions (AND logic) will be displayed in the table.

The icon in the Action column is disabled when there is no Action Details information available for that log.

 

Export

Export the currently displayed logs to a CSV file. The exported file will be named FSU_audit_logs_export_YYYY-MM-DD.csv (e.g., FSU_audit_logs_export_2025-07-23.csv).

 

Search

Search for specific user input values in the Action Details column.

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For example, if you enter ‘project' into the search field, the table will display only the logs that contain 'project’ in the Action Details section.

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Only values in the Action Details column are searchable using this field. Other log fields can be filtered using the filters described below.

 

Date Filter

Filter logs by the date they occurred.

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  • All: Displays logs from all available dates.

  • Last N days: Filters logs from the past N days (e.g., entering 30 shows logs from the last 30 days).

  • Period: Filters logs that occurred within a specific start and end date range.

 

Event Category Filter

Filter logs based on the type of event executed in the Flexible User License app.

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Action Details Filter

Filter logs by selecting specific Action Details.

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Actor filter

Filter the audit log by the actor who performed the action. Only logs matching the selected actor will be displayed in the list.

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Status Filter

Filter logs by their execution status (e.g., SUCCESS or FAILED).

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Log Table

The Audit Log is displayed as a table containing the following columns:

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  • Date: The date and time when the log was recorded.

  • Actor: The user who acted (name and email).

  • Event Category: The category of the executed event.

  • Action Details: A summary of the executed action.

  • Status: Indicates whether the action succeeded or failed.

  • Action: If more details are available, a Show More button appears.

The Show details option is only available when there are users whose licenses were revoked after the action was performed.

 

Show More > Action Details

Click Show More to view extended information about the log, including:

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  • Site: Information about the Jira site where the action was performed.

  • Event category: The type of action that was performed.

  • Action: Detailed information about the executed action.

  • Access Group: The access group associated with the action.

  • List: Information about users whose licenses were revoked and the result of each action.

 

 

On This Page

 

License Restoration

Reassigns a license to a user whose license was previously revoked, returning them to their state before the revocation — for example, re-adding them to an access group they were removed from, or reactivating a suspended user.

License restoration is only available when the action that revoked the license — triggered by either License Revoke Rules or Immediate License Revoke — completed successfully:

  • License Revoke Rules

    • Add a user who was removed from an access group back to the group they were removed from

    • Reactivate a user who was suspended

  • Immediate License Revoke

    • Add a user who was removed from an access group back to the group they were removed from

    • Reactivate a user who was suspended

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The Restore button does not appear when the restoration has already been completed for that user.

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How to Restore a License

  1. In the Audit Log table, click Show More on the log you want to restore.

  2. When the Action Details panel opens, click the Restore button at the top.

  3. Once the restoration is completes, the license is reassigned to the user.

On This Page