Privacy Policy

Open Source Consulting Inc. (hereafter: "We") processes personal data of people that use Open Source Consulting Inc.'s Apps. We do this in order to provide our products and services and to achieve our goals. In this privacy policy, we explain why and how we process your personal data.

By using Open Source Consulting Inc.'s Apps you agree to this privacy policy. If you do not agree to this privacy policy, you must not use Open Source Consulting Inc.'s Apps.

We have a Privacy Officer in place who is committed to support us with GDPR compliancy of our Apps. We are happy to help you concerning your questions about data privacy. Should you have any questions or concerns, please contact us at https://cloud-osci.atlassian.net/helpcenter/app/

We are Open Source Consulting Inc. This Privacy Policy governs all data processing activities in relation to our Atlassian Apps for which we are to be regarded as the Data Controller. However, in order to make it as clear as possible what personal data we process and how we deal with that personal data, we differentiate between several data processing activities.

The registered office of Open Source Consulting Inc. is located at:
5F, Narakiium Samseong-dong A Building,
32 Teheran-ro 83-gil, Gangnam-gu,
Seoul, Republic of Korea.

Below we introduce some definitions to make a clear understanding of terms used in this privacy policy:

• License Agreement: the license agreement concluded between Open Source Consulting Inc. and the Licensee for the use of the Apps.

• Licensee: The party that has a License Agreement with Open Source Consulting Inc..

• End User: The natural person who uses the Apps.

• Apps: The actual software app or apps developed by Open Source Consulting Inc. that function as add-ons or plugins to Atlassian products such as Confluence and Jira. These include Updates and/or Upgrades and user documentation, which Open Source Consulting Inc. makes available to the Licensee and its End Users that have accepted the End User License Agreement.

• Cloud: Hosting option for Apps where the App runs in Atlassian’s SaaS environment. Our Apps are executed on hosting servers provided by AWS, while Atlassian manages the overall SaaS infrastructure.

• Data Center: Hosting option for Apps where the App is downloaded and installed in an on-premises environment fully managed by the customer.

This policy covers how we collect, process, store, and protect personal data when you:

• Visit our website(https://cloud-osci.atlassian.net/helpcenter/app/)

• Fill in contact or demo forms

• Schedule a meeting using external tools

• Use our application (Open Source Consulting Cloud, SaaS, or Data center apps)

• Interact with our support or sales team

We collect:

• Name, User email, Company name (via forms in Jira Service Management)

• Device & browser information

• Pages visited, time on site, IP addreUss

• Cookie consent status

Tools used: Jira Service Management, Google Analytics, Google Ads, LinkedIn Ads[연김3] 

We process:

• Name, User email, User name

• Any other personal data that you may provide us directly

• Name, User email, Any other personal data that you may provide us directly

• Name, User email

• Data about your activity with regard to our drip feed emails

• User ID/Account ID, Tenant ID, Location

• Confluence or Jira Cloud URL, User email, Encrypted personal access token

• Mapped statuses, Issue types, field values, User email mappings

• Communication: To provide customer support, respond to inquiries, and send notifications.

• Provision of our Apps: To create user accounts, process billing, manage accounts, and notify users of system maintenance.

• Product and service improvement: To analyze feedback and usage data in order to maintain and enhance the quality of our Apps, including through dashboards and trend analysis.

• Research and reporting: To generate and share reports based on anonymized and aggregated data.

• Drip email communication: To provide learning and onboarding emails following app installation.

• Service optimization: To track user interactions via Google Analytics, including click behavior and navigation paths, in order to improve our services.

We process your personal data based on the following legal grounds:

• Performance of a contract or preparation of a contract: For communication, provision of our Apps, and service improvement.

• Legitimate interest: For direct marketing purposes.

• Consent: For marketing activities requiring explicit consent.

We do not collect or process sensitive data.

We do not process personal data of minors as a general rule. If we become aware that personal data of a minor has been collected without the consent of a parent or legal guardian, we will take steps to delete such data.

As a data subject, you have several rights regarding the personal data we process. We strive to fully respect and uphold these rights. To exercise your rights, please submit a request to https://cloud-osci.atlassian.net/helpcenter/app/

• Access and information

• Rectification

• Erasure (Right to be forgotten)

• Restriction of processing

• Objection to processing

• Data portability

You may also:

• Withdraw consent (e.g., unsubscribe from newsletters or opt out of in-app analytics)

• File a complaint (with us or with a competent supervisory authority)

In the event that a customer’s license agreement expires or a request for deletion of personal data is submitted, any unique information that can identify an individual will be permanently deleted without delay and processed in a manner that prevents recovery or reuse for any reason. If a request for deletion of personal data is made prior to the expiration of the license agreement, this will be deemed as agreement that the request also constitutes termination of the license agreement.

Please note that if the license agreement expires, automatic termination may affect the availability of customer support services. In such cases, customers may contact our Support team to receive guidance on the applicable termination procedures and complete the process individually.

In addition, when the purpose of collecting or providing personal data has been fulfilled, the Company will promptly dispose of the customer’s personal data without delay.

We do not sell, rent, or trade personal data — ever.

We only share data with trusted vendors (“subprocessors”) essential for delivering our services:

Infrastructure

• AWS

• Google Cloud

• Atlassian Cloud

Productivity

• Slack

• Salesforce

• monday.com

Support

• Atlassian Jira Service Management

Marketing & Analytics

• Google Analytics 4

• LinkedIn Ads

• Access your personal data

• Request correction or deletion

• Withdraw your consent

• Object to processing

• Lodge a complaint with your Data Protection Authority

• Know what personal data we collect

• Request deletion of your data

• Opt out of any “sale” or “sharing” of personal data

• Note: Open Source Consulting does not sell, rent, or trade your personal data. We use personal data solely for the purpose of providing our services and do not disclose it for third-party resale.

We follow industry best practices to safeguard your data, including:

• End-to-end encryption

• Role-based access control

• Secure software development lifecycle

• Continuous security monitoring

For any privacy-related inquiries or to exercise your rights, please reach out:

https://cloud-osci.atlassian.net/helpcenter/app/

5F, Narakiium Samseong-dong A Building, 32 Teheran-ro 83-gil, Gangnam-gu, Seoul, Republic of Korea.